The Good Documents Series was universally well received by employees. You know you’ve provided valuable training when you hear employees discussing it and talking about putting the tools into practice. They appreciated that they weren’t just told to “not write bad emails”; the course taught how to write good emails. Also, employees relate to the list of high-risk writing behaviors referred to as “The Usual Suspects.” Most had seen a few of these behaviors and, after the training, became watchful of their own email behaviors, on the lookout for “The Usual Suspects.”
Valli F. Baldassano
Chief Compliance Officer
Cephalon, Inc.