The daily grind of an overflowing inbox was getting to the point where I could not action mails effectively and efficiently. This resulted in more mails being received chasing for responses and an endless spiral of load. Missed deadlines and poor communication was a regular occurrence. Since the training, I am now in a position where all my mails are dealt with and actions completed on time. A sense of fulfilment that all the daily activity and communications are being managed in a timely manner. I am no longer in the position where in meetings, I am not aware or have not read the mail which relate to subjects which come into the discussion.