Combining Deming and Lean Principles to Improve a Marketing System
Combining Deming and Lean Principles to Improve a Marketing System by Michael Hoffman Recently, our marketing system faced a challenge when one of our interns accidentally sent over a thousand emails to customers when he only intended to send one. This mistake could have resulted in significant damage to our company’s reputation and customer trust. However, […]
LeanMail Friday Video 27 – Introduction to LEAN
Introduction to LEAN This youtube video is GREAT for introducing Lean to your colleagues. Most of the basics are included and the production quality of the video is very good. Duration: 9:30 Find out more about our Executive Leadership Coaching Program. Click HERE to watch the video. Happy Friday! Michael Hoffman
