I have this weird habit, one might think.

Before I click send on a mail that contains a document that I have attached, I open the document and check it one last time.

Even if I have already gone through the document, or have just created it, I open it once it is attached to the mail and ready to go.

Here are some of the catastrophes it has prevented in the past:

And I’m sure there are more that don’t recall at the moment.  There is something about viewing the mail as the customer would that sharpens our mind and makes it more “real”, which gets my concentration to another level.

Some may find it weird, but I live by it.

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