Inbox480 – My personal Story: Part I
Inbox480 – My Personal Story: Part I by Michael Hoffman It all started with a client. To begin with, his IT manager had told him that 92% of his incoming email was spam and was filtered out before it ever reached his inbox. So my client never saw more than ninety percent of his incoming volume. […]
Hey Mr. Sales Director, George Trachilis is NOT nuts. Are You Nuts?
Hey Mr. Sales Director, George Trachilis is NOT nuts. Are You Nuts? by Michael Hoffman One of your prime objectives as a sales director is to get your teams out of their inbox and in front of the customer as much as possible. I’m not knocking the importance of email, I’m just saying that you probably […]
Is this you?
Is this you? I’ve seen Hector (not his real name) wheeling his cart around Barcelona a few times. It’s massive. It must be extremely difficult to maneuver. One day I went up to him asked him if he really needed all of those things. He actually articulated an impressive defense. Does that remind you of […]
Weird habit that saves my butt!
Weird habit that saves my butt!I have this weird habit, one might think. Before I click send on a mail that contains a document that I have attached, I open the document and check it one last time. Even if I have already gone through the document, or have just created it, I open it […]
How my small company cut in half our $3.2 million dollar inbox expense in just 12 minutes!
OK, I have a small company of only 200 employees, so $3.2 million is nothing. But imagine a company of 2,000 employees that spend 2 hrs. per day on email with an average annual salary of $70,000. That would mean that they spend OVER HALF A MILLION DOLLARS PER DAY managing email. Since we all […]
Guest blog: Drop It Like It’s Hot, By Jesper Sommer
Not so long ago, Sony Corp. in the US was hacked. I am sure you’ve heard about the case (it was eventually blamed on North Korea, though security experts are questioning that conclusion). My favorite tech-magazine has this interesting article on the subject: The importance of deleting old stuff, another lesson from the Sony attack […]
Sorry, Email Won’t Die In 2015 (Or Any Time Soon)
Sorry, Email Won’t Die In 2015 (Or Any Time Soon)There’s a horde of startups trying to replace email. Some of these apps, like Slack (which we use at Business Insider), take a chat-room approach. There are enterprise messaging apps that work like Snapchat, like Cotap and TigerText. Some mobile-first productivity apps like Quip imagine that […]
Why Fix It If People Don’t Know Email Should Be Prioritized
Why Fix It If People Don’t Know Email Should Be Prioritized I just read an article by a very smart man, Nathan Zeldes, who believes that we need a benchmark for email classifier performance. In other words, some way of gaging how well auto-prioritization Maybe. Maybe not. It seems that most email apps these days […]
How good is your way of managing your inbox?
How good is your way of managing your inbox? Most people think they’re a 3 or 4 out of 5 when asked how good they think they are at managing their inbox. If your system doesn’t allow you to prioritize by importance (value) and by urgency (time), then you will not be able to handle […]
Responsiveness: when should you reply to a message
Responsiveness: when should you reply to a message How quickly we respond to a message (email, phone, sms, chat, etc.) is an often misunderstood function of our work and is further complicated by leaders who institute temporal rules like “within one business day” or in less than two hours. Here is a partial list […]
LeanMail Friday Video 12 – Don Tapscott – Getting Beyond E-mail
Don Tapscott – Getting Beyond E-mail In this McKinsey interview, Don Tapscott describes how we get beyond e-mail to the new social platforms. He focuses on the central and compelling point that you don’t leverage knowledge through containerization, but through collaboration. Tapscott has authored or co-authored fourteen books on the application of technology in business […]
E-mail Subject Lines
E-mail Subject Lines Writing a correct subject line can be deceivingly difficult. An initial subject line, where you are the first author of a thread, is fairly straightforward; if it is a call to action, write the call to action in directly: Call Mark Re: Babbit case or Send final sales draft. In your mind […]
